This month Century Link sent a brief notice to retirees under the heading “Important Information Regarding Your Employee Concession.”

Because the information contained in the notice referred to Employee Concession and the details provide were somewhat limited and led to confusion, Retiree Ombudsman Jim Heinze contacted representatives in the CTL concession department.

Together with those employees Jim was able to develop a more complete and descriptive document to better explain the changes being applied to our concession services. It also emphasizes that no action is required by retirees at this time; only when the retiree contacts the company for a change in his or her service.

This document is intended to help explain the changes to the billing platform Century Link uses to administer the concession service features to which we have been entitled over the years.

The company is in the process of adopting various changes in order to bring some of the past concession services more in line with the general services offered today.  These changes will not be applied to existing retiree services until a retiree has contacted the company for a change in his or her service.

Even then, the basic Local service, along with the Intra-Lata Long Distance service will continue to be at full concession.  Only ancillary services beyond these offerings may encounter a change.  For example, a second local service line will no longer be offered at discount, but would still be available for purchase.  Some services for which there are few customers in number, such as the “At Ease” plan will also no longer be made available.

When a retiree calls into the 800-244-1111 Customer Service line to make a change to his or her service, they will be offered a full variety of services and features available for their address.

It is important to know that no action is required at this time.These changes will occur only when the retiree makes a change in their existing service.