Help Page

We do not have access to any LUMEN / CenturyLink systems OR your personal information. For a full list of LUMEN Retiree Benefits go to… LUMEN Retiree Benefits: https://www.lumenbenefits.com/ret-status-lndg.html

– QUICK LINKS TO LUMEN BENEFITS –

LUMEN: Retiree Benefits – https://www.lumenbenefits.com/ret-status-lndg.html

LUMEN: Have a Benefits Question? – https://www.lumenbenefits.com/have-a-ben-que.html

LUMEN: Retiree Benefits News – https://www.lumenbenefits.com/ret-ben-nwslttr.html

* LUMEN HEALTH and LIFE SERVICE CENTERS * (Businessolver) — (Click to Expand or Close)
* Phone numbe and voice men for both Service Centers.

For questions related to your HRA call: (833) 925-0487
For the full Voice Menu, including options, click here HERE
Member Advocates are available Mon-Fri, 7 a.m. to 7 p.m. (CST)
International callers use 317-671-8494 ).
Website: lumen.com/healthbenefits
Benefits System Navigation Guide: https://www.lumenbenefits.com/pdf/001903.pdf

For questions related to ALL OTHER BENEFITS, call: (800) 729-7526
For the full Voice Menu, including options, click here HERE

HR CONNECT: For help on any subject not covered in the links above, like, “when can I get my retirement”, “where’s my 1099”, or anything else. —— (Click to Expand or Close)

Depending on your personal situation, you may need to provide more or less information when contacting HR Connect. Just keep in mind that more information is better when asking them for help.

“Thank you for contacting Lumen HR Delivery Services! Please have the employee log a ticket by emailing HRConnect-NA@Lumen.com. They should include the following information for validation purposes: Fields with (*) are required. We will not be able to fulfill your request unless this information is provided and verifiable. To expedite your request, please be as accurate and specific as possible.”

*Full Specific Details of your issue.

*The company you retired from

*FULL LEGAL NAME (at time of employment):

*Last 4 of SSN: *Birth Month and Date (MM/DD):

*Name of Most Recent Supervisor:

Last day worked (if known):

Personnel Number (if known):

*Contact Number:

*Current Address:

*Former Address:

*Attach copy of a voided check to the account(s) you wish to update your banking information.

WHAT TO DO WHEN A RETIREE DIES —— (Click to Expand or Close)

This document contains information we hope never to need, but it’s a must have for when that time comes. It’s also another tool for preparing end of life documents. – https://ctlretirees.org/wp-content/uploads/2026/01/What-to-do-when-a-retiree-dies_Dec-2025.pdf

PENSION CENTERS —— (Click to Expand or Close)

LUMEN Pension Service Center (Willis Towers Watson) Call: (888) 324-0689 or https://lumenpension.ehr.com/account/login

CenturyLink Combined Pension Plan – Embarq Pension Component – https://www.lumenbenefits.com/pdf/001653.pdf

Athene Annuity: (877) 813-4240

Brightspeed Pension Service Center: (844)-516-7870 or https://brightspeed.ehr.com/Account/LogOn?ReturnUrl=%2f

Mission Square: (800) 669-7400 or https://www.missionsq.org/about-us/contact-us.html

RETIREE CONCESSIONS INFORMATION —— (Click to Expand or Close)

LUMEN – Mass Markets Employee Concessions Policy – Active Employees, Retirees and Managers – https://www.lumenbenefits.com/pdf/002116.pdf

For NEW Concessions

For issues or question on your EXISTING Concessions: (800) 729-7526, You will need to work your way through the voice menu to #6, then #3 for phone concessions, then 1 or 2 depending on what territory you are in. Lumen Health and Life service center

Best Option – Email: emp.disc@Centurylink.com State your question or issue with as much detail as you can provide, and ask them to get back to you.

Another option, which reportedly works well, is to call 800-659-3279. The representatives who answer this number will most likely be a CenturyLink employee who lives in the USA. If you use this number, tell the representative who answers your call that you would like to speak to someone with experience in dealing with Retiree Concessions.

AWARD LETTER / BENEFIT VERIFICATION LETTER / PROOF OF INCOME LETTER —— (Click to Expand or Close)

Directions for the Retiree: Logon to the LUMEN Pension Center: https://lumenpension.ehr.com/
1) Scroll down and click on the link “Verification Letter”
2) Scroll down and click on the link “Payment Verification Letter”
3) Print out the letter that opens in your web browser

TROUBLESHOOTER – For phone and internet service —— (Click to Expand or Close)

Check for outages, test your service, and make a repair appointment. https://dssr.centurylink.com/digicustcare/sts

CenturyLink – Get help with an unresolved issue —— (Click to Expand or Close)

Customer Success & Advocacy – https://www.centurylink.com/home/help/contact/unresolved-issue.html

LUMEN Medicare Advantage Plan + Dental (MAPD+D) —— (Click to Expand or Close)

For Retiree questions on the United Healthcare MAPD+D Advantage plan call (844) 588-5873

MEDICARE HELP and INFORMATION —— (Click to Expand or Close)

What Is a SHIP and How Can It Help Me?

SHIP councelors for your state

American University Radio – UNTANGLING THE MULTIPLE PARTS OF MEDICARE

National Retiree Legislative Network – Useful Links For Retirees: https://nrln.org/Blog/useful-links/

US WEST/QWEST retirees and wannabes – If you have access to Facebook this is a great resource for crowdsourcing your questions – https://www.facebook.com/groups/255603593469.

You can find other retiree organizations which may be more appropriate to your situation or location on the Bell System Memorial page: https://memorial.bellsystem.com/
* Scroll down and click on “Retiree Information”